If you have any further questions please contact our customer service team at firstname.lastname@example.org or +44 (0)20 7873 4444 who will be able to assist you.
WHAT TECHNOLOGY PLATFORM IS BEING USED FOR THE FORUM?
Financial Times Live has partnered with leading event technology provider Bizzabo. The Bizzabo virtual event platform combines a great user experience with robust technology which can support simultaneous interactive sessions in your browser or via the event app.
WHAT DO I NEED TO DOWNLOAD TO ACCESS THE FORUM?
You don’t need to download any third-party software or sign up to any technology providers. The Summit will run through the main event website and can be accessed using Chrome, Safari, Firefox or Microsoft Edge. Unfortunately Internet Explorer is not supported.
HOW DO I ACCESS THE SUMMIT SESSIONS?
Simply access the Agenda page from the event website, and you will see each session with its broadcast time. Each session is accessed by clicking on the Broadcast button.
You will be able to access each session from two minutes before it is due to commence.
To join a live session, please make sure you have already registered for a ticket. ‘How to join’ instructions will be sent out to all registrants ahead of the event, who will be able to log in to any live session over the duration of the conference.
After registration, you will also be sent emails in the lead-up to the Event containing a personalised link that will enable you to access the event without having to login.
HOW CAN I ASK A QUESTION OR CHAT TO THE OTHER ATTENDEES?
When you enter a Broadcast session, you can use the chat function to speak to other attendees and ask questions to the speakers. Turn on your video and microphone in order to raise your hand to join in live sessions.
HOW DOES NETWORKING AT THE SUMMIT WORK?
When you register for the event you are automatically added to the event Community where you can connect with and send messages to other delegates. There are networking opportunities throughout the Event where you will be able to meet with small groups of attendees via video.
WHAT IS THE COMMUNITY?
The Community is a private, exclusive online portal where you can view who is attending, search and save attendee profiles and send 1-2-1 messages to other delegates. To use this during the event, we recommend opening this page in a new tab to enable you to switch easily between the Community and Broadcast sessions.
CAN I SET UP MEETINGS IN ADVANCE?
We recommend engaging with the event Community in advance to set up your own meetings with specific attendees during the event. The Community will be available before the event for all registered delegates, speakers and sponsors to access.
CAN I ATTEND THE EVENT FROM TABLET OR PHONE?
Yes, attendees can experience the full event from a tablet or smart-phone/device. Simply download the Bizzabo app from the App Store or Google Play by searching 'Bizzabo'. You need to login to the app using the email address you registered with.
WHAT ARE THE SYSTEM REQUIREMENTS TO JOIN A SESSION?
Please note, the event is not supported by Internet Explorer. Please ensure you have Microsoft Edge, Chrome, Safari or Firefox installed to be able to participate. You will be able to call, email or message our customer service line during UK office hours if you have any issues or concerns.
THE SOUND IS COMING OUT OF A DIFFERENT DEVICE THAN I WANT WHAT CAN I DO?
To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.
THE OUTPUT DEVICE I WANT TO USE ISN'T SHOWING UP - HOW CAN I FIX THIS?
First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones, or toggling Bluetooth on and off.
If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognises the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences > Sound to choose your output devices.
MY DEVICES ARE CONNECTED PROPERLY, BUT I CAN'T HEAR ANYTHING!
If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.
I'VE ACCIDENTALLY LEFT A SESSION - CAN I REJOIN?
Simply navigate back to the agenda page and rejoin the broadcast. I'm still experiencing issues - any final steps? If you're still having issues, first send in your support logs by hitting the in the top right, then "submit support logs" on the bottom left. Next try restarting your computer and trying again.